Contact us

Frequently Asked Questions

• How do I contact customer support?

  You can contact us via the numbers above or through our online contact form.

• What are your customer service hours?

  Our customer service is available from 9 am to 6 pm, Monday to Saturday GMT.

• Can I call from abroad?

  Yes, you can call us from abroad using the international number provided above.

• Is there a charge for calling customer support?

  Charges may apply depending on your network operator.

• How do I get a SIM replacement?

  Please contact customer support and follow the instructions provided by our team.

• Can I keep my number when switching to Sinary?

  Yes, you can port your number to Sinary. Contact support for assistance.

• How do I activate my SIM card?

  Insert your SIM card and follow the activation instructions included in your package.

• What should I do if my SIM is not working?

  Restart your phone and check the SIM placement. If issues persist, contact support.

• How do I check my balance?

  Dial the balance check code provided in your welcome pack or contact support.

• Can I change my plan?

  Yes, you can change your plan anytime by contacting customer support or using our app.